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FAQ

Have a Question or Concern?

Please refer to our FAQ page below, we'll try our best to answer all your questions. If you have any further questions please feel free to call us at (909) 981-5641or email us at contact@sollyshealthshop.com.


Shipping Questions

Is shipping really free?

Do you ship internationally?

Who do you use as your shipper?

What is your handling time and how long does it take for my order to be delivered?

 

Ordering Questions

How can I check the status of my order?

Do I have to create an account to order from you?

What forms of payment do you accept?

My credit card was declined, what's the issue?

I just placed my order, when will my credit card be charged?

Will I be charged sales tax?

 

Returns Policy

My order was damaged in shipping, what do I do?

I received the wrong items in my order?

What if I don't like the items I ordered?

 

Product Questions

Are your products fresh?

How do I know when a backordered item is back in stock?

Can I return a product I ordered?

How do I know if a particular product is compatible with my medications?

 

If you have any further questions please feel free to call us at (909) 981-5641 or email us at contact@sollyshealthshop.com. We're more than happy to answer any questions you may have.